1. Introduction
ReddyToMoves ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our courier services or visit our website.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, and payment information when you use our services.
- Shipment Information: Details about the items you ship, including recipient information.
- Website Usage Data: IP address, browser type, pages visited, and other analytics data.
- Communication Data: Records of your communications with our customer service team.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our courier services
- To process transactions and send shipment notifications
- To improve our services and customer support
- To comply with legal obligations and prevent fraud
- To communicate with you about promotions or service updates (with your consent)
4. Data Sharing and Disclosure
We may share your information in the following situations:
- With service providers who assist in our operations (e.g., payment processors, IT services)
- With government authorities when required by law or to protect our legal rights
- With the recipient of your shipment (name, address, and contact information only)
- In connection with a business transfer, such as a merger or acquisition
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure servers and encryption for sensitive data
- Limited access to personal information on a need-to-know basis
- Regular security assessments and updates
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Provide services you have requested
- Comply with legal obligations (e.g., tax, accounting requirements)
- Resolve disputes and enforce our agreements
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data under certain circumstances
- Objection: Object to processing of your personal data
- Withdraw Consent: Withdraw previously given consent for data processing
To exercise these rights, please contact us using the information in Section 9.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. You can set your browser to refuse all or some cookies, but this may affect website functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date below.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
ReddyToMoves
C-34, Sector- 88, Phase-II, Noida- 201305, Uttar Pradesh
Phone: 8218587759
Email: info@reddytomoves.com
Last Updated: May 2025